Reinholz, B., Cash, J. K., & Kupperschmidt, B. (2009). Employee bad behavior: Selected thoughts and strategies. The Oklahoma Nurse, 54(1), 20-20.
Bad behavior is prevalent in many acute care settings. Kupperschmidt (2006) once asked if it would take a mandate from a regulatory agency to get nurses to address horizontal hostility. Perhaps the answer to that question is “Yes” and we now have that mandate. Nursing Managers and Executives are challenged to demonstrate competence in effective behavior management. Role modeling integrity by adherence to standards and governing policies motivates employees to follow such examples. Inspiring environments that allow professionals to share talents and skills in a “safe” culture of practice promotes healthy work environments and defines successful behavior management.
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